2.Terms and Conditions for the usage of E-voucher:

• 2.1Classification of E-voucher groups:
• a.Compensation E-voucher Group: E-voucher issued by Vietnam Airlines for compensation purposes when the Customer accepts this form of compensation based on reading, understanding and accepting the conditions of use according to these Terms and Conditions.
• b.Refund/Residual E-voucher Group: E-voucher issued by Vietnam Airlines when a ticket refund or exchange with residual value. The issuance of a refund/residual E-voucher follows fare rules of tickets or is applied when the Customer chooses this form of reimbursement.
• c.Commercial E-voucher Group: E-voucher purchased through the Vietnam Airlines website or mobile application.
• d.Reward E-voucher Group: E-voucher issued by Vietnam Airlines and sent to customer for promotional or rewarding purposes.
• 2.2General Terms of Use
• a.E-vouchers can be used to purchase flight tickets and ancillary services at Vietnam Airlines ticket offices or authorized agents, or via the Vietnam Airlines’ website (www.vietnamairlines.com) and mobile application.
• b.The E-voucher redemption for Vietnam Airlines flights or ancillary services, as well as E-voucher Refund, can only be processed within the E-voucher Validity Period. After the E-voucher Expiry Date, Customers cannot:
• i.Use, extend the validity, or reactivate the E-voucher; or
• ii.Transfer the remaining balance to another E-voucher for future use; or
• iii.Request a conversion of the unused balance into cash or any other original payment method used to purchase the E-voucher.
• c.When using an E-voucher to purchase flight tickets or ancillary services of Vietnam Airlines, the E-voucher value will be applied to cover the total amount including base fare, ancillary service fee, taxes, fees, and surcharges (if applicable).
• d.After the redemption for flight tickets or ancillary services, E-voucher balance will be adjusted accordingly. If there is any remaining balance, it will be retained in the E-voucher and can be used for the next transactions. The use of such remaining balance is subject to the terms and conditions of the E-voucher.
• e.The Customer can combine up to three payment methods in a single transaction for purchasing flight tickets or ancillary services, including E-voucher(s) and any other payment methods accepted by Vietnam Airlines.
• f.An E-voucher issued in a specific currency can only be used to purchase flight tickets or ancillary services in that same payment currency.
• g.The name of the person on E-voucher cannot be changed.
• 2.3General Conditions
• a.The validity of the E-voucher is 12 months from the Issuance Date.
• b.The E-voucher can be used multiple times.
• c.The E-voucher is identified/non-transferable: can be used for the person whose name appears on the E-voucher and other person traveling under the same PNR code with the person whose name appears on the E-voucher
• d.Name on E-voucher can not be changed.
• e.Refund E-voucher (to cash or the original E-voucher payment method): Not permitted.
• f.Refund the value of flight tickets or ancillary services purchased with E-voucher: comply with the condition of E-voucher ( allow/not allow Refund the value of flight tickets or ancillary services purchased with E-voucher) and the fare rules and ancillaries Service rule applicable.
• g.Voluntary changes or refunds for flight tickets/ancillary services purchased with an E-voucher: Voluntary changes or refunds must comply withVietnam Airlines’ Conditions of Carriage and the fare rules applicable at the time of purchase.
• i.In cases where changes/refunds are permitted, the following conditions shall be applied:
• When the E-voucher is within its Validity Period and the condition of E-voucher allow refund the value of flight tickets or ancillary services purchased with E-voucher:
• +Change of flight tickets/ancillary services: Permitted. In the event of a ticket change with residual value, such value will be refunded to the E-voucher.
• +Refund of flight tickets/ancillary services: Permitted. The amount paid with the E-voucher will be refunded to the E-voucher. If the ticket/ancillary service was paid with multiple payment methods, the refund will be credited to the respective payment methods.
• When the E-voucher has expired or the condition of E-voucher NOT allow refund the value of flight tickets or ancillary services purchased with E-voucher:
• +Change of flight tickets/ancillary services: Permitted. In the event of a ticket change with residual value, such value will not be refunded.
• +Refund of flight tickets/ancillary services: Permitted. The amount paid with the E-voucher will not be refunded. Only amounts paid with other payment methods (if any) will be refunded.
• ii.In cases where changes/refunds are not permitted, the following conditions shall be applied: The customer has the right to request a refund of the taxes eligible for refund as specified in Article 11.2.2 of Vietnam Airlines’ Conditions of Carriage, provided that the tax refund request must be made within the refund validity period of the tickets/ancilaries as specified in Article 11.1.1 of Vietnam Airlines’ Conditions of Carriage. The specific form of refund is as follows:
• When E-voucher is within validity and the condition of E-voucher allow refund the value of flight tickets or ancillary services purchased with E-voucher: Eligible taxes will be refunded to the E-voucher.
• When E-voucher expires or the condition of E-voucher NOT allow refund the value of flight tickets or ancillary services purchased with E-voucher: No refund
• h.Involuntary changes or refunds for flight tickets/ancillary services purchased with an E-voucher (caused by Vietnam Airlines or force majeure): Involuntary changes or refunds must comply with Vietnam Airlines’ Conditions of Carriage, regulation of local authorities and the following conditions:
• i.When the E-voucher is within its Validity Period and the condition of E-voucher allow refund the value of flight tickets or ancillary services purchased with E-voucher:
• Change of flight tickets/ancillary services: Permitted. In the event of a ticket change with residual value, such value will be refunded to the same E-voucher.
• Refund of flight tickets/ancillary services: Permitted. The amount paid with the E-voucher will be refunded to the E-voucher. If the flight ticket/ancillary service was paid with multiple payment methods, the refund will be credited to the respective payment methods.
• ii.When the E-voucher has expired or the condition of E-voucher NOT allow refund the value of flight tickets or ancillary services purchased with E-voucher:
• Change of flight tickets/ancillary services: Permitted. In the event of a ticket change with residual value, such value will be refunded to EMD Non Refund as specified in Item 1.9 of these terms and conditions.
• Refund of flight tickets/ancillary services:
• +The amount paid with the E-voucher will be refunded to EMD Non Refund as specified in Item 1.9 of these terms and conditions.
• +Payments made through other methods (if applicable) will be refunded to the respective payment methods.